Planning Ahead: Techniques for Simplifying Mobile Service Use

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Executive Summary

Interacting with mobile applications and services remain difficult for users because of the impact of mobility on both device capabilities and the cognitive resources of users. In this paper, the authors explore the idea that interaction with mobile services can be made faster and more convenient if users are allowed to speculatively prepare in advance the services they wish to use and the data they will need. Essentially they propose to enable users to offset difficult interactions while mobile with a larger number of interactions conducted in the desktop environment. To illustrate the concept of offsetting they have developed a prototype they call the 'Context clipboard'.

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