Please Continue to Hold: An Empirical Study on User Tolerance of Security Delays
The authors present the results of an experiment examining the extent to which individuals will tolerate delays when told that such delays are for security purposes. In the experiment, they asked 800 Amazon Mechanical Turk users to count the total number of times a certain term was repeated in a multi-page document. The task was designed to be conducive to cheating. They assigned subjects to eight between-subjects conditions: one of these offered a concrete security reason (virus-scanning) for the delay, another offered only a vague security explanation, while the remaining conditions either offered non-security explanations for the delay or no delay at all in the case of the control condition.