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Public service organizations across the United States are turning their attention to the challenge of transforming administrative processes to drive high performance. The cornerstone for many of their transformation plans is a new Enterprise Resource Planning (ERP) system, which can deliver real value by lowering costs and creating process efficiencies. Over the next three to five years, state governments will launch a new wave of significant investments in enterprise systems. Now is an opportune time to assess what the public sector has learned about how ERP projects can be better positioned for success.
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