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Transformation to what Genpact calls an intelligent enterprise one that is more agile, innovative, and effective in its operations across all locations-begins with recognition of goals and crafting strategies to achieve them. Frank Cocuzza, Penske's Chief Financial Officer, described improved efficiency and customer service as the prime drivers in moving his back office processes to Genpact. He says, "While cost savings were expected, they were secondary in the decision-making." Thus began a highly successful journey toward more globally effective back-office operations across Penske's footprint.
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