Practical Process: Occasionally, It Has To Be Remarkable
If process improvement projects find only the same changes any problem solving approach would discover, what's the point? If all we do is identify obvious problems and suggest obvious solutions, what's all the fuss about? We need to know that we've found the very best ideas for process redesign, ones that are occasionally remarkable - ideas that are clearly and uniquely the result of the process approach. If all we ever come up with are the changes that anyone would have discovered using any problem analysis technique, then we aren't adding value.