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Getting from A to Z (from the current state of outsourcing relationships to the future state of how relationships will need to work in order to bring about the outcomes that buyers demand) is not an easy path, and some providers will fall away during that journey. In addition, cloud computing changes the entire picture. To better understand today's outsourcing relationships from the lens of the client as well as understand how to drive change that will result in more successful relationships, the author conducted a number of roundtable discussions with buyers of outsourced services. What clearly came through in buyers' comments is that they are not happy, states the author.
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