Data Management

Predicts 2014: Automation Brings Promise to IT Operations Management, but at What Cost?

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Executive Summary

Summary
IT operations organizations will remain under pressure to increase their value proposition to the business while reducing the associated cost. Increased automation and the reduction of systemic complexity are paramount to this objective.

Key Findings

  • IT operations organizations that do not move at the pace of change the business desires and demonstrate value face scrutiny.
  • IT operations automation can help ensure consistency, reduce human error and comply with configuration policies, enabling the IT operations organization to move at the rapid pace of change that the business demands.
  • Effective leverage of automation requires the IT operations organization to effectively manage IT service complexity. Without doing so, IT agility, productivity and customer satisfaction suffer.
  • Most I&O organizations have a plethora of automation technologies deployed because their IT infrastructure complexity makes the design, implementation and administration of automation risky and costly.

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