Business Intelligence

Premium Support Services Deliver: The Return on Investment for Symantec Business Critical Services

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Executive Summary

Given today's challenging economic climate, companies across a wide range of industries are focusing on staying financially sound, serving markets and customers, and doing more with less. Reducing and controlling costs is a particularly strong area of emphasis across all functional areas, especially IT operations. This white paper is intended to help companies make informed support decisions. It articulates the consequences of unplanned system downtime primarily in terms of direct and indirect costs. It also calculates the ROI of Business Critical Services based on reducing direct and indirect variable costs associated with unplanned downtime. These costs are tangible and relatively easy to quantify.

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