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Adding mobility to enterprise voice communications can be the key to unlocking business productivity and responsiveness. Whether addressing production problems, planning promotions or responding to customer requests, enterprises require that associates be able to move about freely and still be accessible at a moment's notice. A sound and reliable wireless infrastructure is needed to ensure the quality and availability of a mobile voice service. At the outset, it is imperative that the networking group recognize the requirements of a WLAN voice network, assess the capabilities of their existing infrastructure and take the necessary steps to bring the network capacity and coverage up to the levels needed to support enterprise-quality voice services. Mobility will not lead to improved productivity if the network is unreliable or unable to provide good voice quality.
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