Date Added: Feb 2009
This white paper provides an overview of proactive customer service. By implementing new and innovative strategies, business can anticipate customer needs - and automatically deliver targeted, relevant offers and services - resulting in delighted customers and improved revenues. Developing more personal customer relationships generates loyalty but requires two-way interactions to provide timely, important and actionable information that benefits customers. Providing this information in an automated self?-service setup makes these frequent interactions economically feasible and at the same time increases the efficiency and effectiveness of customer service processes.