Software

Proactive technical support: the overlooked essential in business resilience

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Executive Summary

Forrester/Disaster Recovery Journal study finding that IT hardware failure is second only to power failure as the most common cause of disaster declarations and major business disruptions. The 2010 IBM Global IT Risk study results showing that while 54 percent of respondents rated their approach to mitigating risk as good, only 23 percent indicated they were well prepared for hardware and software system failures. Read this white paper and discover how IBM tech support solutions fit into every good resiliency plan and what to look for in a good business resilience vendor.

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