Date Added: Sep 2009
What is a process? A set of activities that turn inputs into outputs. What is a good process? A process that does what it is supposed to do when it is supposed to do it, reliably. What is a great process? One that is effective and optimally efficient. Are there activities that are not amenable to process? Some think so, many think not. That distinction is important, as evident from a recent paper in the Harvard Business Review that asks the question, "When Should a Process be Art, Not Science?" The authors argue, "There are some processes that naturally resist definition and standardization?" The authors suggest that good process management principles rely on standardization and that some processes should not be "Standardized."