Process Compliance Measurement based on Behavioural Profiles
Process compliance measurement is getting increasing attention in companies due to stricter legal requirements and market pressure for operational excellence. On the other hand, the metrics to quantify process compliance have only been defined recently. A major criticism points to the fact that existing measures appear to be unintuitive. In this paper, the authors trace back this problem to a more foundational question: which notion of behavioral equivalence is appropriate for discussing compliance? They present a quantification approach based on behavioral pro les, which is a process abstraction mechanism. Behavioral profiles can be regarded as weaker than existing equivalence notions like trace equivalence, and they can be calculated efficiently.