Process Diagnostics Using Trace Alignment: Opportunities, Issues, and Challenges
Business processes leave trails in a variety of data sources (e.g., audit trails, databases, and transaction logs). Hence, every process instance can be described by a trace, i.e., a sequence of events. Process mining techniques are able to extract knowledge from such traces and provide a welcome extension to the repertoire of business process analysis techniques. Recently, process mining techniques have been adopted in various commercial BPM systems (e.g., BPMjone, Futura Re ect, ARIS PPM, Fujitsu Interstage, Businesscape, Iontas PDF, QPR PA). Unfortunately, traditional process discovery algorithms have problems dealing with less structured processes. The resulting models are difficult to comprehend or even misleading.