Government

Process management for Lean and Continuous Improvement

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Executive Summary

In order to hold a competitive edge by offering exceptional customer service, many organisations have adopted or are in the process of adopting Lean Six Sigma methodologies designed to review business processes and make the changes required to improve a company's efficiency, rationalise staff usage and in turn lower operating costs. However, without adequate tools to manage and control this process efficiently, implementing and modifying business processes can be a complex and time-consuming exercise. This white paper highlights some of the key factors to consider when managing Lean Six Sigma and Continuous Improvement initiatives, and how the introduction of a business process management (BPM) solution can dramatically reduce the overhead of process change on the business and maximise its benefits.

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