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Business Processes (BPs) are central to the operation of both public and private organizations. A business process is a set of coordinated tasks and activities to achieve a business objective or goal. Given the importance of BPs to overall efficiency and effectiveness, the competitiveness of organizations hinges on continuous BP improvement. In the nineties, the focus of BP improvement was on automation: Workflow Management Systems (WfMSs) and other middleware technologies were used to reduce cost and improve efficiency by providing better system integration and automated enactment of operational business processes. Recently, the focus of business process has expanded to monitoring, analysis and understanding of business processes, and such techniques are incorporated in Business Process Management Systems (BPMSs).
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