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Reliability of a software system, or the lack of it, is often reflected in user satisfaction. Software development organizations frequently need to reallocate resources amongst projects to help satisfy user needs better. In this paper, the authors propose the project-entropy metric to understand the dynamics of such resource allocation across projects. Calculation of the metric is illustrated through an example scenario; and they hypothesize on the existence of an entropic limit for an organization. Open issues and plans of future work are also outlined.
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