Business Intelligence

Project Management Escalation Process

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Executive Summary

The quality of the project solution is often defined as "Fitness for purpose". This is a measure of the successful outcome of the project, and is often directly related to the effectiveness of requirements management. There are many ways of measuring fitness for purpose, but the ultimate measure is customer satisfaction. Customer satisfaction though can be very subjective, and it does not take into account problems with the capture and agreement of the original requirements which may be less than satisfactory.

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