Public Sector ERP Implementation: Successfully Engaging Middle-Management!
ERP implementation problems often occur due to cultural problems that lie deep within the organizational structure. Highly departmentalized (referred to as "Stove-piped") organizations are averse to the open flow of information and to process oriented management solutions. Nowhere are these problems more evident than in user's public sector institutions. To increase the success of future public ERP initiatives, this paper focuses on the important role of middle management to proactively support and advocate an ERP project in the pre-planning and requirements definition phase of a project.