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Rethinking BPM: Business Process Management can be simply defined as the management discipline by which an organization treats its business processes as one of its most valuable assets. However, in the IT world, BPM has become shorthand for "Process automation tools." What is the impact of that on the way we address business process improvement opportunities today? Ian Gotts, CEO of Nimbus, explains how successful enterprises are "Putting the M back in BPM" to address their goal of sustained operational excellence.
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