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Reaching clients swiftly, responding to new requirements and opportunities, and offering a seamless transactional experience are all key to securing customer loyalty for insurance companies. Just as important are privacy and security - ensuring that personal information is never unprotected as it flows seamlessly among customers, brokers and insurers. This paper explores the challenges faced by insurance companies and other financial institutions, and looks at the ways IP technology answers those challenges - today, and for the future.
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