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Configuration and change request management systems offer valuable information for the assessment of process quality characteristics. The definition of appropriate metrics that address the information needs of an organization is an intricate task. The authors present the QMetric tool suite which provides a general infrastructure for specifying metrics, relating them to organization-specific quality models, and automatic evaluation based on empirical comparison data. Managing a large portfolio of software products requires continuous monitoring of process quality characteristics. Collecting the required data by regularly status reporting can be expensive and intrusive and ignores the past history of the process.
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