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The conversational quality of a VoIP communication is dependent on several factors such as the coding process used, the network conditions and the type of error correction or concealment employed. Furthermore, the quality perceived by the users is also dependent on the characteristics of the conversation itself. Assessing this kind of communication is a very difficult problem, and most of the studies available in the literature simplify the issue by restricting the analysis to only one or two parameters. However, the number of potentially affecting factors is typically higher, and their joint effect on quality is complex. In this paper, the authors study the combined effects of bit rate, forward error correction, loss rate, loss distribution, delay and jitter on the perceived conversational quality.
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