Quality Assurance in BPO

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Executive Summary

Reducing costs may still be the primary objective of outsourced projects, even more so when the authors consider the prevailing recessionary trends that have put a question mark on the survival of many businesses worldwide. However, since it is quite clear that delivering quality assurance offers a lot more than mere cost savings, it would be better if businesses stepped up their focus on achieving and sustaining the quality of service deliverables. Losing their customer base due to sub-par outsourcing services is the last thing businesses would want today and that's why they need to look beyond cost savings.

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