SMBs

Quality Management In Small And Medium Enterprises: Experiences From A Developing Country

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Executive Summary

The trend towards global market orientation and trade liberalization force SMEs moving to implementation of quality systems. This empirical study aims to explore current implementation of management tools and advanced improvement techniques within some Malaysian SMEs in order to enhance a deeper understanding of quality management within such contexts. Realizing what factors impact on how quality control is managed in these organizations is another extended goal. It has found that the most frequently applied management tools among Malaysian SMEs are customer survey, quality assurance, benchmarking and management training; while, MIS, policy deployment and employee survey had been applied, with the least frequency.

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