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Quality of Service in Unified Communication

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Executive Summary

The twenty-first century presents an overwhelming demand for integrated communication. It is consequent upon this that Unified Communication (UC) as an emerging technology seeks to provide a platform where people and businesses are able to interact with little or no limitations, irrespective of location. Suffice it to say that for a reasonably long time, people and especially organizations have invested heavily in implementing two parallel communication channels - one centered on a voice carrying network such as telephony, voicemail and lately, video conferencing while the other is centered on a data carrying network such as e-mails, data, instant messaging etc.

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