Enterprise Software

RankIE: Document Retrieval on Ranked Entity Graphs

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Executive Summary

Developer communities built around software products, like the SAP Community Network, provide a knowledge base for recurring problems and their solutions. Due to the large amount of content maintained in such communities, e.g., in forums, finding relevant solutions is a major challenge beyond the scope of common keyword-based search engines. In fact, it is measured that around 50% of the forum questions of the authors' particular scenario have already been answered at the time they are posted.

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