(Re)Solving Space and Time: Fulfilment Issues in Online Grocery Retailing
There has been much hype and speculation in the media and in academe on the vitality and future of the "internet economy". This paper assesses the strengths and weaknesses of online grocery retailers, from national chain stores pursuing a "bricks and clicks" strategy to "pure-play" startups, using case studies from Britain, Canada, New Zealand, and the United States. It argues that delivering groceries via the internet to customer doorsteps requires ways of solving space and time that is markedly different from previous trends in food retail logistics. The paper holds that solving problems of space management creates problems in the management of time and vice versa.