Reactive Versus Proactive Management
Generally, there are two models for managing a network of computing systems; there is the break-fix model, also known as the reactive model, and the proactive management model. Under the break-fix model, computing systems are assumed to be in good working order, until an actual failure occurs, whereupon a technician is contacted to conduct repairs. The reactive model has several noteworthy downsides. Perhaps the most detrimental is unexpected downtime. While downtime, in and of itself, is indisputably an inconvenience, the problem is often compounded by particularly bad timing. In fact, in many scenarios, downtime is not a completely random occurrence, but a reaction to a system being heavily used.