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Over the years, HR organizations have made significant progress to reduce costs and increase operating effectiveness through system and process improvements, shared services, outsourcing and employee self-service. Yet many HR functions remain focused on transactions and administration, and have yet to develop the strategic capabilities to support business growth. Is this the right time to take HR to the next level? Or should companies focus their attention and limited resources on more pressing issues such as rebuilding the product portfolio and increasing market share?
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