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Business software delivery models have evolved tremendously over the last decade, from on-premise implementations to off-site hosting to Software-as-a- Service (SaaS). Unfortunately, due to the proliferation and incorrect use of the term, SaaS has often been misunderstood by both software vendors and business people.
The purpose of this document is to clarify what SaaS is, how it works, and what’s important when evaluating SaaS solutions to get higher benefits from SaaS solutions.
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