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Educational institutions often operate in a heterogeneous records environment-they need to manage both paper and electronic documents. As a result, they may enact different procedures to address FERPA, HIPAA, and other compliance initiatives. Without standardized processes, it is not uncommon for records management practices to differ between departments, campuses, and even faculty within a single institution. In some cases, long-standing paper-based procedures have not been adapted to reflect advances in technology. Obviously, colleges and universities have to address compliance mandates. And in order to process work efficiently, institutions need to be able to manage student, administrative, and back-office records. This paper offers recommendations on where to start and how to handle the creation, management, and disposition of student and administrative records.
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