IT Policies

Recruit and Build the Right Team for Your Service Desk

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Executive Summary

Your people are your most valuable asset.

"To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process."

This new Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how to keep staff motivated and engaged.

Read the white paper to learn:

  • 4 steps to recruit and hire the right candidates
  • Why exit interviews are critical for improving your service desk
  • Simple tips for retaining your best employees
  • And more...

  • Format: PDF
  • Size: 296 KB