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Redefining Functional Service Delivery to Achieve Organizational Efficiency

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Executive Summary

An effective service delivery model (SDM) distinguishes between various types and ways of performing work - and helps reshape them to improve their impact on company performance. Which are most efficient and deliver the greatest value to the business, its customers, and, ultimately, its shareholders?

In the wake of economic turmoil and anticipation of a rebound, every organization must choose its own path ? striking a powerful balance between investing in growth, driving efficiency, managing risk and meeting compliance obligations. It's no longer about the downturn or the upturn. It's about your turn.

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