Download now Free registration required
This Model is designed to address Absenteeism and Attrition and introduces vital components that are required in reducing employee non-attendance. It is imperative for any organization intending to retain the nucleus of its workforce, to eliminate any negative influences and connotations contributing to absenteeism and attrition. The organization has to drive continuous improvement of relations with its employees. Initially the organization has to review and highlight the current structures within the Contact Centre, calculate precisely on a monthly, quarterly and annual basis the cost that non-attendance and attrition contributes in loss of revenue.
- Format: PDF
- Size: 370.1 KB