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If one's IT organization is like most, one must achieve what may seem to be contradictory objectives: deliver higher levels of service and reduce costs. Many IT executives are discovering they can get the service results they desire at a lower cost if they focus on improving operational efficiency through an approach known as service optimization. Service optimization helps IT organizations increase availability, performance, and productivity while reducing costs. This approach involves identifying underperforming management processes within the data center - including processes for the database, operations, systems, storage, and capacity management - and then systematically making these processes more effective using a combination of best practices and intelligent automation.
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