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How can IT executives remain responsive to the varying needs of the business, in spite of frequent changes to the IT infrastructure that impact stability and control? And how can they accomplish their goals while still maintaining compliance with many internal and external policies and regulations? They can meet these objectives by implementing effective change and configuration management processes and technology. This paper presents an approach that enables IT to be highly responsive to the business while maintaining and demonstrating compliance with internal and external policies, standards, and regulations. It focuses on automating change management to ensure agility while effectively controlling change to maintain compliance.
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