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This Avaya & IBM Thought Leadership Point of View is designed for retail banking executives with responsibility for customer service, operations, security, business continuity, IT and communications to demonstrate how to reduce the cost of retail customer service delivery and respond more rapidly to changing conditions. The retail banking landscape is changing dramatically, and so is today's customer - who is more diverse, sophisticated, vocal and demanding. The significantly more risk-averse environment in retail banking leads one to consider how to satisfy this more demanding customer, yet reduce the cost of service delivery to immediately support bottom line improvements, and create a sustainable customer service strategy going forward.
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