Enterprise Software Investigate

Reducing

Download now Free registration required

Executive Summary

A global financial services provider with presence across 20+ countries was looking to optimize its customer service and back-office operations. The existing processes and systems did not adequately optimize agent productivity and had limited use of self-service (IVR) and web-based interactions with customers. The Genpact solution helped in reducing cost to serve and identified business impact potential totaling USD 3.5 MM.

  • Format: PDF
  • Size: 0 KB