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Service orientation has become the most significant technology for businesses to reach their customers in an efficient manner. For end users sake B2B era of web is getting changed to B2C era of web by introducing possible support methodologies to the customers. One of the main factors that have to be taken into consideration in this B2C era of web services is quality of services (QoS). Different optimization methodologies were introduced in order to improve the performance of the services during its delivery to the clients.(Application level). But the authors argue that - every optimization methodology has some amount of uncertainty in measuring the QoS of the services and in specific no defined methodology for QoS management is provided at the end user access level.
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