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Expanding diversity in the workplace is often seen as a good way to inject fresh ideas into an otherwise stagnant environment, and incorporating new perspectives can help members tackle problems from a number of different angles. But few have looked into exactly why or how this is so. New research finds that socially different group members do more than simply introduce new viewpoints or approaches. In the paper, diverse groups outperformed more homogeneous groups not because of an influx of new ideas, but because diversity triggered more careful information processing that is absent in homogeneous groups.
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