Relative Weight Decision of Quality Attributes in Cloud Computing Service Using ANP

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The authors constructed quality evaluation matrix on the basis of web service quality evaluation model and calculated relative weights between each quality cluster and attribute using Analytic Network Process. The results indicate that the proposed quality matrix and evaluation method provide a mechanism for analyzing and comparing the qualities of various kinds of cloud services objectively and suggest guidelines not only for users to choose the best service for their needs but also for providers and quality managers to improve their services.