Networking Investigate

Remote Infrastructure Management: The New Outsourcing Frontier

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Executive Summary

The new outsourcing frontier of today is in Remote Infrastructure Management (RIM) Services. This white paper focuses on the trend toward remote managed services and how organizations can leverage these services to drive down costs while ensuring the highest level of service quality and end-user satisfaction. Remote Infrastructure Management (RIM) is defined by analysts as the remote support and management of various IT services that are related to infrastructure support from global delivery sites. The primary challenges are how to describe the key services in meaningful terms to the buyer, how to map these services to the underlying infrastructure and how to monitor the end-to-end performance of these services. Infrastructure services that can be delivered remotely includes Application monitoring management, Service/ Help Desk, Data Centre outsourcing, Telecom, Storage Services. The key business drivers for outsourcing RIM services are cost reduction through labor arbitrage and utilization, Access to state-of-the-art tools and technologies, proven process and continuous improvement capabilities, highly skilled technical resources available 24/7/365, security. Outsourcing RIM services to a viable and progressive service provider is a low risk, highly-effective solution. This approach drives out costs while providing high end-user satisfaction and service quality. Today's RIM service offerings are packaged in a way that enables one to retain control of your IT assets, while eliminating the challenges associated with day-to-day IT operations.

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