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All businesses, whether smaller or larger than average, are having to manage an increasing diversity of remote users. The tasks that fall on IT managers go beyond just keeping systems running, and include ensuring compliance and helping to meet environment targets. Under this sort of pressure IT managers must be given access to powerful tools. More and more software vendors are partially or fully adopting SaaS as the preferred way to deliver their applications because their current and prospective users recognise the benefits of doing so in terms of cost control, ease of access and high service levels. These benefits apply just as much to IT management tools as end-user applications.
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