Remote Workers and Document Management

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Executive Summary

The purpose of this paper is to discuss key considerations for companies who have a need for employees or customers to access documents from remote locations. Many companies today have employees that work exclusively or part-time from an office at home. These workers, as well as workers who travel need to be able to efficiently and securely access and work with documents and document information. Some businesses also have a need to permit their customers to access certain documents on a "Self-service" basis. Companies who provide workers with secure access to documentation are more efficient, provide better customer service and are better able to control cost compared to traditional paper-based and scattered electronic file folder approaches.

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