Repair From a Chair: Computer Repair as an Untrusted Cloud Service

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Executive Summary

Today, when people need their computers repaired, their process is not very different from hiring someone to fix a television: they either bring the computer to a repair service, or they call a technician (or family member) and ask for a house call. This process is inconvenient. It also risks the privacy of customers' data and the integrity of their systems: repair services have gained notoriety for stealing personal data from customers or otherwise intruding on their privacy.

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