Representing a Composing Fuzzy-DEA Model to Measure Knowledge Workers Productivity based upon their Efficiency and Cost Effectiveness
So far, a method for measuring knowledge worker productivity on the basis of its general definition (i.e. doing effective things and efficient) has not been presented. Moreover, measuring the productivity of the knowledge workers was mostly considered as traditional measurement of efficiency i.e. measuring output in relation to the input. It means that a knowledge worker might be efficient and doing the tasks properly, but they might not be able to help the company in achieving its goals. In the cited example also, the authors saw that the ranking of knowledge workers productivity has been altered after application of effectiveness.