Software

Resistance Factors in the Implementation of Software Process Improvement Project in Malaysia

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Executive Summary

For the past two decades, improving the quality of software has become an important agenda in the software industries as they have been assessed according to standards such as the CMM, CMM-I, ISO 9000 SIX-SIGMA and etc. As the result, software process improvement project implementations have been the main targets by most software companies. However, many initiatives are facing variety of problems and difficulties due to lack of guidance and experience. Hence, this paper attempted to identify and analyze main resistance factors which influenced the implementation of the software process improvement project specifically companies operated in Malaysia including local and multi-national companies.

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