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Throughout more than two years of financial crisis and economic turmoil, the retail business has proved to be an irreplaceable source of stability for most banks What this sector lacks in explosive performance it makes up for by providing a cushion against sharp downturns. But like all other parts of the financial services industry, it has been strained by the turmoil. As a result, most retail banks have taken steps to reinforce their fundamentals by cutting costs and reaching out to customers.
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