Date Added: May 2010
As part the "2010 Survey of Health Care Consumers," the Deloitte Center for Health Solutions interviewed people across a wide demographic spectrum on their views of walk-in health clinics. Consumers were asked if they had or would use such a facility if it cost 50 percent less than a conventional doctor visit, or if they could be seen immediately rather than wait up to a week for an appointment. The results were revealing. Recipients of public insurance - e.g., Medicaid and Medicare - are much less interested in walk-in service to save money or to be treated immediately. The elderly generally express higher levels of disinterest, yet Floridians - far more than consumers in the other three most populous states - reported greater interest in using one. When it comes to retail clinic use, gender isn't an issue. Men and women tend to patronize or avoid walk-in centers in roughly equal numbers. African Americans / Blacks report a higher inclination to use walk-in clinics than other ethnic or racial groups. The U.S. survey average of those likely to use a retail clinic to save money is 33.8 percent; the proportion that would do so for an immediate appointment instead of waiting for up to a week for an office visit is 28.9 percent.